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Caring For Complex Patients
A Chronic Disease Prevention and Management Corridor© Approach to Supporting System-Level Transformations for Chronic Conditions
Tara Sampalli, Erin Christian, Lynn Edwards and Ashley Ryer
Patient Safety
Improving Quality and Safety through Positive Patient Identification
Kerry Campbell, Allison Muniak, Sarah Rothwell, Linda Dempster, Jacqueline Per and Kelly Barr
Patient Experience
Understanding Patient Experience Using Internet-based Email Surveys: A Feasibility Study at Mount Sinai Hospital
Matthew Morgan, Davina Lau, Tanaz Jivraj, Tania Principi, Sandra Dietrich and Chaim M. Bell
Commentary
Innovation in Healthcare Delivery: Commentary on an Evolutionary Approach
Anthony L. A. Fields
Commentary
Towards a Model of Stewardship and Accountability in Support of Innovation and “Good” Failure
Keith Denny and Jeremy Veillard
Invited Essay
Systematically Identified Failure Is the Route to a Successful Health System
Merrick Zwarenstein
Commentary
#FAIL: Defining, Understanding and Owning our Failures
Sophia Ikura, Camille Orridge, Teresa Petch and Timothy O'Leary