Down the Rabbit-Hole: Being (a) Patient in a Fragmented System
I have wanted to be a doctor for as long as I can remember. I have also been a patient for as long as I can remember. I spent twelve ...
Go Big, and Go Home
With the changes afoot in Ontario, we have taken a bold first step to find creative and practical solutions to our challenge of hallway healthcare. The starting point is not ...
Using Clinical Documentation Improvement to Improve Patient Care
Niagara Health Systems implemented a clinical documentation improvement (CDI) program, including an enhanced physician query process, to improve the accuracy and completeness of their medical records, and found healthcare and ...
The 1, 2, 3 Guide to Disrupting Healthcare
We are burdened with a health delivery system that hasn’t evolved all that much since Tommy Douglas invented medicare in the 1960s. There are no magic bullets to fix it, ...
The Rule of Three
Dr. Kevin Smith’s BWTC presentation followed the rule of three. His focus was on patient engagement, staff engagement, and system-level engagement as integral to improving quality and safety in an ...
What can Canada Learn from Finland about Happiness, Health, and Education?
Every person I spoke to seemed to clearly understand that health is primarily determined by the environments in which we live. They recognize the importance of the built environment in ...
Recommendations for the Advisory Council on the Implementation of National Pharmacare
No standards exist for public or private drug insurance so coverage is literally all over the map.The author proposes practical and specific changes that could improve access to prescription medicines.
The Dawn of Customer Service in Healthcare
Most publicly funded health systems are not structured in a way that encourages or rewards great customer service. Physicians are paid to deliver services. Wonderful though these clinical services are, ...
Earth is the only planet with healthcare: Health policy evidence to support outer space settlements
In this study, the authors review and summarize the healthcare systems on the planets in our solar system. Except for Earth, there is a dearth of literature on this topic. ...
The Self-Reflexive Path to Cultural Safety
As healthcare leaders, our responsibility to implement the United Nations Declaration on the Rights of Indigenous Peoples, together with the Truth and Reconciliation Commission’s Calls to Action, is intimately intertwined ...
