What can Canada Learn from Finland about Happiness, Health, and Education?
Every person I spoke to seemed to clearly understand that health is primarily determined by the environments in which we live. They recognize the importance of the built environment in ...
Recommendations for the Advisory Council on the Implementation of National Pharmacare
No standards exist for public or private drug insurance so coverage is literally all over the map.The author proposes practical and specific changes that could improve access to prescription medicines.
The Dawn of Customer Service in Healthcare
Most publicly funded health systems are not structured in a way that encourages or rewards great customer service. Physicians are paid to deliver services. Wonderful though these clinical services are, ...
Earth is the only planet with healthcare: Health policy evidence to support outer space settlements
In this study, the authors review and summarize the healthcare systems on the planets in our solar system. Except for Earth, there is a dearth of literature on this topic. ...
The Self-Reflexive Path to Cultural Safety
As healthcare leaders, our responsibility to implement the United Nations Declaration on the Rights of Indigenous Peoples, together with the Truth and Reconciliation Commission’s Calls to Action, is intimately intertwined ...
The Heart of the Matter: People, Health & Home
The health system is hungry for new models of care and to get it right, we need to leverage the wisdom of people, families and providers. It doesn’t need to ...
A Reminder to Decision-Makers and Healthcare Professionals of the “Why” of Patient Engagement: Ethical Imperatives and Economic and Social Benefits
Recent events have shown us that certain groups can be excluded from health policy discussions that affect them, most notably patients. This essay reminds decision-makers and healthcare professionals of why ...
Mourning a Man who Saved Millions of Lives
Remembering Earl Bakken, a pioneer in the field of biomedical engineering, a healthcare visionary, philanthropist, and co-founder of Medtronic.
How Safe Prescribing Through EMRs is Helping Address the Opioid Crisis
Canada is experiencing an opioid epidemic, but there are ways that clinicians can help to safely prescribe opioids to their patients through their Electronical Medical Record (EMR).
VBH + NPS = Enhancing the Patient-Centric Model
"Customer experience has been an afterthought in almost every part of healthcare, and is reflected in the poor NPS scores (related to customer satisfaction) across the board"
