VBH + NPS = Enhancing the Patient-Centric Model
"Customer experience has been an afterthought in almost every part of healthcare, and is reflected in the poor NPS scores (related to customer satisfaction) across the board"
Healthcare Happy Hour: Perspectives on Career Advancement for Emerging Health Leaders
On Wednesday, September 12, 2018 young healthcare professionals had the opportunity to participate in a panel discussion with prominent Canadian healthcare professionals. Questions centered around becoming a leader in your ...
Breaking the mould: the transformation of Ontario's hospitals
The ability to extend care beyond the physical footprint of a hospital can make it easier for patients with severe chronic diseases or other diagnoses to receive care from the ...
Caring for Health the People’s Way
High-tech healthcare remains vital in the spectrum of health and healthcare services. Acute illnesses, injuries, heart attacks, strokes, seizures, and the like are not going to go away. But community-based ...
What have we done? The piths and perils of tokenistic engagement in healthcare
Patient engagement in healthcare has become an expectation. However, our genuine efforts to engage patients largely constitute tokenism today. This piece argues that the pervasiveness of tokenistic engagement stems from ...
Protecting the World’s Aging Population from Mesothelioma
Cancer is the leading cause of death in Canada and is responsible for 30 percent of all deaths in the country. Cancer doesn't discriminate and the disease touches people from ...
Seven “STOPS and STARTS” for Healthcare Transformation
Today’s healthcare leaders must not only lead well but also lead differently. That means accepting a shift in the drivers of the healthcare from care providers to individuals and communities, ...
Don’t be distracted by intra-professional squabbling
More than anyone else, patients and their families know the expertise, skill and compassion Registered Practical Nurses bring to the bedside every single day. RPNs are at the heart of ...
Value-Based Healthcare - The Role of the Vendor Community
Value is in the eye of the beholder! Successful organizations understand that marketing, selling and delivering value is their responsibility.
A Balanced Scorecard for Your Third Act
For those of us in the baby boomer generation, Shakespeare’s sixth, if not seventh, stage is now upon us. In particular, as we struggle with the possibility, or reality, of ...
