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Articles

January 2019
Recommendations for the Advisory Council on the Implementation of National Pharmacare

Chris Bonnett

No standards exist for public or private drug insurance so coverage is literally all over the map.The author proposes practical and specific changes that could improve access to prescription medicines.

January 2019
The Dawn of Customer Service in Healthcare

Ed Brown

Most publicly funded health systems are not structured in a way that encourages or rewards great customer service. Physicians are paid to deliver services. Wonderful though these clinical services are, ...

January 2019
Earth is the only planet with healthcare: Health policy evidence to support outer space settlements

J. Ross Graham and Shannon L. Sibbald

In this study, the authors review and summarize the healthcare systems on the planets in our solar system. Except for Earth, there is a dearth of literature on this topic. ...

December 2018
The Self-Reflexive Path to Cultural Safety

Crystal Milligan

As healthcare leaders, our responsibility to implement the United Nations Declaration on the Rights of Indigenous Peoples, together with the Truth and Reconciliation Commission’s Calls to Action, is intimately intertwined ...

November 2018
The Heart of the Matter: People, Health & Home

Shirlee Sharkey

The health system is hungry for new models of care and to get it right, we need to leverage the wisdom of people, families and providers. It doesn’t need to ...

November 2018
A Reminder to Decision-Makers and Healthcare Professionals of the “Why” of Patient Engagement: Ethical Imperatives and Economic and Social Benefits

Umair Majid

Recent events have shown us that certain groups can be excluded from health policy discussions that affect them, most notably patients. This essay reminds decision-makers and healthcare professionals of why ...

October 2018
Mourning a Man who Saved Millions of Lives

Neil Fraser

Remembering Earl Bakken, a pioneer in the field of biomedical engineering, a healthcare visionary, philanthropist, and co-founder of Medtronic.

October 2018
How Safe Prescribing Through EMRs is Helping Address the Opioid Crisis

OntarioMD

Canada is experiencing an opioid epidemic, but there are ways that clinicians can help to safely prescribe opioids to their patients through their Electronical Medical Record (EMR).

October 2018
VBH + NPS = Enhancing the Patient-Centric Model

Ron Kaczorowski

"Customer experience has been an afterthought in almost every part of healthcare, and is reflected in the poor NPS scores (related to customer satisfaction) across the board"

October 2018
Healthcare Happy Hour: Perspectives on Career Advancement for Emerging Health Leaders

Brooke Horrobin

On Wednesday, September 12, 2018 young healthcare professionals had the opportunity to participate in a panel discussion with prominent Canadian healthcare professionals. Questions centered around becoming a leader in your ...

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