decision making
Commentary
Experience of Care – Furthering the Patient Experience Agenda
Jennifer Quaglietta and Karyn Popovich
Commentary
Rethinking Healthcare Performance Evaluation Systems towards the People-Centredness Approach: Their Pathways, their Experience, their Evaluation
Sabina Nuti, Sabina De Rosis, Manila Bonciani and Anna Maria Murante
Commentary
Putting Performance Measurement Recommendations into Practice: Building on Current Practices
Rose McCloskey, Pamela Jarrett and Linda Yetman
The Authors Respond
From Volumes to Valued Experiences: Measurement and the Challenge before Us
Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Sh...
Research Paper
Understanding Patient Referral Wait Times for Specialty Care in Ontario: A Retrospective Chart Audit
Clare Liddy, Nikhat Nawar, Isabella Moroz, Shelagh Mcrae, Christopher Russell, Ariana Mihan, Fanny M...
Digital Technologies in Healthcare
A Model for Developing Clinical Analytics Capacity: Closing the Loops on Outcomes to Optimize Quality
Corinne Eggert, Kenneth Moselle, Denis Protti and Dale Sanders
Digital Technologies in Healthcare
Clinical Documentation in an Era of Increasing Transparency: The Impact of Electronic Portals on Care
Joanne Maxwell, Keith Adamson, Amir Karmali and Lee Verweel
Research Paper
The Independence of Ontario’s Public Health Units: Does Governing Structure Matter?
Joseph Lyons
Discussion and Debate
What Is Bending the Cost Curve? An Exploration of Possible Drivers and Unintended Consequences
Kimberlyn McGrail and Megan Ahuja
Research Paper
What’s Involved with Wanting to Be Involved? Comparing Expectations for Public Engagement in Health Policy across Research and Care Contexts
Carolyn J. Barg, Fiona A. Miller, Robin Z. Hayeems, Yvonne Bombard, Céline Cressman and Michael Pa...