decision making
From the Editors
From the Editors
Research Paper
An Exploration of the Content and Usability of Web-Based Resources Used by Individuals to Find and Access Family Physicians
Karen L. Tang, Fartoon Siad, Dima Arafah and Jocelyn Lockyer
The Cost of Care
Using the Time-Driven Activity-Based Costing Model in the Eye Clinic at The Hospital for Sick Children: A Case Study and Lessons Learned
Sanchita Gulati, David During, Jeff Mainland and Agnes M.F. Wong
Introduction
Shaping the Future of Patient Experience Measurement in Canadian Healthcare
Jason M. Sutherland
Invited Essay
Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward
Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Shea...
Commentary
Measuring Patient Experiences: Is It Meaningful and Actionable?
Sabrina T. Wong, Sharon Johnston, Fred Burge, Kim McGrail and William Hogg
Commentary
Engagement-Capable Environments – No Less Challenging than other Large System Changes
Carole A. Estabrooks