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Articles

Hallway Health Care:A System Under Strain

Dr. Ed Brown’s Blog

The Dawn of Customer Service in Healthcare

Ed Brown

A Reminder to Decision-Makers and Healthcare Professionals of the “Why” of Patient Engagement: Ethical Imperatives and Economic and Social Benefits

Umair Majid

VBH + NPS = Enhancing the Patient-Centric Model

Ron Kaczorowski

Breaking the mould: the transformation of Ontario's hospitals

Hedieh Javaheri and Nirusan Rajakulendran

Value-Based Healthcare - The Role of the Vendor Community

Ron Kaczorowski

Living With Alzheimer’s — Like Living With a Child?

Jocelyn Reekie

Are Hospital Employees’ Work Experience and Patient Experience Related?

Graham Lowe Ph.D

A Review of Patient Engagement: Catalyzing Improvement and Innovation in Healthcare

How Engaging Patients Improves Care and Has the Potential to Save Lives

Chris Power

A Review of Patient Engagement: Catalyzing Improvement and Innovation in Healthcare

Who Better than People Who Use a Service Can Contribute to Improving it?

Anya Humphrey