patient experience
Workforce Engagement
The Relationship between Value-Based Care, Workforce Engagement and Clinical Leadership: Learning from an Outpatient Physiotherapy Team
Michelle Smart and Penelope O’Gorman
Research Paper
Putting the Patient First: A Scoping Review of Patient Desires in Canada
Allie Peckham, James G. Wright, Husayn Marani, Reham Abdelhalim, Dara Laxer, Sara Allin, Nadia Alam...
ICES Report
Activating Patients and Families to Improve Palliative Care: The Waiting Room Revolution
Hsien Seow and Samantha Winemaker
Innovation in Care
Implementing Advance Care Planning Tools in Practice: A Modified World Café to Elicit Barriers and Recommendations from Potential Adopters
Michelle Howard, Dawn Elston, Brian De Vries, Sharon Kaassalainen, Gloria Gutman, Marilyn Swinton, R...
Empowering Patients
“This Is ME”: Promoting Person-Centred Care within the Digital Health Environment
Lydia Sequeira, Colin Chu, Aileen Sprott, Rani Srivastava, John Strauss and Gillian Strudwick
Patient Safety
Use of High-Reliability Principles in the Evolution of a Hospital Command Centre
Barbara E. Collins
Engaging With Patients and Their Families
“Call Me by My Name”: Improving Communication with Family Members at the Bedside via the Caregiver Identification Badge
Lucy Duan, Aris Hadjinicolaou, Raphaël Kraus, Marie-Pier Lirette, Carolyn E. Beck and Michael Garda...
COVID-19 Response: Clearing Surgical Backlogs and Adapting Surgical Care Delivery
Thomas K. Waddell, Patrick G. Harris, Shaf Keshavjee, Elijah Dixon and Carl J. Brown