Rethinking Patient Safety: Strategies for Success

Jennifer Zelmer, President and CEO, Healthcare Excellence Canada

Safety is central to healthcare - and about more than the absence of harm. While we need to learn about past harm, we also need to ask proactively whether care is safe today and how it could be safer tomorrow. In doing so, we need to think about all forms of harm – such as over- or under-treatment, delayed or incorrect diagnoses, psychological harm, and culturally unsafe care – in addition to physical harm.

Rethinking patient safety is particularly important now since the COVID-19 pandemic exposed and exacerbated safety gaps. Join us to explore how to bridge these gaps and ensure that everyone receives the safe, high-quality care they want and deserve.


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TBA, Toronto, Ontario, Canada

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